Privacy Policy

1. Introduction

RenewPower WindPulse ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website renewpower-windpulse.com and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request information
• Subscribe to our newsletter
• Create an account or place an order
• Contact us via email or phone
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone, address)
• Payment information (processed securely through third-party providers)
• Preferences and interests related to our products and services
• Communication preferences

2.2 Automatic Information Collection

When you visit our website, we may automatically collect:

• IP address and browser information
• Device and operating system information
• Pages visited and time spent on our website
• Referral sources and search terms used
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes, including:

• Processing and fulfilling your orders and requests
• Providing customer service and technical support
• Sending you newsletters and marketing communications (with your consent)
• Improving our website, products, and services
• Analyzing website usage and performance
• Preventing fraud and ensuring website security
• Complying with legal obligations

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent: When you provide explicit consent for marketing communications
• Contract: When processing is necessary to fulfill a contract with you
• Legitimate Interests: For business operations, security, and website improvement
• Legal Obligation: When required by law

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our business
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or transfer of our business
• With Your Consent: When you explicitly authorize us to share your information

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments and updates
• Access controls and employee training
• Data backup and recovery procedures

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Our cookies include:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: To understand how you use our website
• Marketing Cookies: To deliver relevant advertisements (with your consent)

You can manage your cookie preferences through our cookie consent banner or your browser settings.

8. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request information about your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request your data in a portable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent for marketing communications

9. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

Typically, we retain customer data for 7 years for tax and accounting purposes, and marketing data until you unsubscribe or request deletion.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

15. Data Protection Officer

For matters specifically related to data protection, you can contact our Data Protection Officer:

Email: [email protected]

16. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated. In the UK, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.